Open WOs
18
Dispatched today
6
On-site SLA
96%
Avg travel
34 min
Work order management
Technician dispatch board
| Tech | Status | Current WO | Next |
|---|---|---|---|
| R. Kim | On site | WO-2401 | — |
| T. Brooks | En route | WO-2398 | WO-2392 |
| M. Patel | Available | — |
Route optimization
Map view — 4 stops optimized (−22 min)
AI suggest
Mobile field app
Technician view: checklists, parts, signatures, offline sync.
Check-in
GPS + customer notify
Parts scan
Barcode · inventory deduct
Close-out
Sign-off + photos → CRM
Sync timelineService history
Metro Health — HVAC calibration · SLA met · CSAT 5
Acme Corp — Network rack · Parts replaced
SLA-bound on-site execution
Platinum: 4h on-site · Gold: same-day · Silver: next business day.
96%
FSM KPI report