Role-based access control
| Role | Users | CRM | Helpdesk | FSM | Finance | Admin | |
|---|---|---|---|---|---|---|---|
| Executive | 4 | Read | Read | Read | Read | — | |
| Sales Manager | 12 | Full | Read | — | Read | — | |
| Support Agent | 28 | Read | Full | Read | — | — | |
| Field Technician | 45 | — | Read | Full | — | — | |
| CFO | 1 | Read | Read | Read | Full | — | |
| System Admin | 3 | Full | Full | Full | Full | Full | Protected |
Customizable dashboards
Integration marketplace
Salesforce
Slack
Microsoft 365
Stripe
Zendesk
Google Maps
BI connectors: Reports module
Audit trail
admin@north updated role "Support Agent" permissions
api-key-7 exported report "Executive weekly pack"
j.park escalated ticket #8841
Cloud-native scalability & mobile access
Region: US-East (primary) · EU-West (DR)
Auto-scale: 4–24 app nodes · 99.9% SLA
HealthyMobile: iOS & Android apps · PWA for field
Field app settings